From the Editor's Computer
Is your company or organization based on the traditional pyramid model with the owner/CEO/president at the very tip, the supervisors/managers in the middle, and the front-line workers/labourers at the very bottom (or under the bottom)?
We are so used to that old model that often we do not see that may be there is another way to organize things.
I just read about a model for organizing a company or organization that definitely turns the old pyramid one on its head.*
Instead of a pyramid, think of your company or organization as a fruit tree. In this alternative model, the front-line workers/labourers are the fruit with access to the all the best resources (the sunlight and air that a tree needs to grow). The supervisors/managers are the branches which provide support for the fruit. The owner/CEO/president is the trunk with provides the central support for the whole structure. Cash flow, policies, and other resources are the water that enters through the roots and nourishes the fruit via the trunk and branches.
If everyone worked together to ensure that the front-line workers/labourers - the ones who the public sees and interacts with on a regular basis - was able to provide excellent customer service then just imagine how well your fruit tree of a company or organization would produce.
* From “Orbiting the Giant Hairball: a corporate fool’s guide to surviving with grace” by Gordon MacKenzie
Beth
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I came across a new word this past week...leela. Leela is Sanskrit, and literally translates to “God’s play.” It refers to the aspect of our lives and universe that seems to be quite humorous and playful.
When you are in a situation where life just seems to be going every way but the way you want it to, and you decide you might as well laugh as cry...that is leela.
When you are in a situation when everything is going your way and you aren’t sure if you should enjoy it or wait for the other shoe to fall...that is leela.
Leela is what makes you laugh when the day is going downhill very rapidly. Leela is what lets you recognize that there is still breathtaking beauty all around you even as you are mired in deep pain. Leela is the creative spirit at work when you are faced with overcoming some of life’s toughest challenges.
Leela gives us a chance to release some tension from our lives and lighten up as life happens just as it is going to happen - with or without our permission.
Beth
Click here to read the complete issue of The Chautauqua.