From the Editor's Computer
I am currently taking a library management course as part of my degree program. Not surprisingly this is a fairly new course and the idea of management in libraries in particular, while not a new phenomenon, is not something that was really discussed till recently.
As this is an online course, the dynamics of class discussion are interesting to say the least, but not impossible through emails. I’m not sure if it is the professor we have, or if it is the nature of the topic, but as a class we have been having quite the discussions about service or lack there of, the best/worst bosses we’ve had, and what the ‘ideal’ manager would do to bring about the desired results.
What is interesting to me is how much we take good service and good work environments for granted. Not everyone is so fortunate. We expect, and often demand, that we receive good service when we are at a place of business. But, this is a two-way street. While the customer is always right, the customer should be respectful of the person serving them as well. Then service will be good.
Beth
Beth
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